www.holidaysinlisbon.com Tourism Website Privacy and Refund Policy
Effective Date: 23, March 2023
Introduction
Welcome to holidaysinlisbon.com ! We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your data when you visit our website and use our services to book tours, transfers, and experiences. By accessing our website or using our services, you agree to the terms and practices described in this Privacy Policy.
Information We Collect
2.1 Personal Information: When you create an account or make a booking with us, we may collect personal information such as your name, email address, phone number, billing address, and payment details. This information is necessary to process your bookings and communicate with you about your reservations.
2.2 Booking Information: We collect details related to your tour, transfer, and experience bookings, including the destination, travel dates, preferences, and any other relevant information required to provide you with the requested services.
2.3 Usage Data: Our website and services may automatically collect information about your interactions with us, such as IP address, device information, browser type, and pages accessed. We use this data to analyze user behavior, enhance user experience, and improve our services.
2.4 Cookies and Similar Technologies: We use cookies and similar technologies to track your website usage, preferences, and activities. These technologies help us understand how you navigate our website and enable certain features. You can manage your cookie preferences through your browser settings.
How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery: To process and fulfill your tour, transfer, and experience bookings.
3.2 Customer Support: To respond to your inquiries, provide assistance, and resolve any issues related to your bookings or our services.
3.3 Improving Services: To analyze user feedback and behavior, identify areas for improvement, and enhance our website and offerings.
3.4 Marketing Communication: With your consent, we may send you promotional emails about our new tours, special offers, and relevant updates. You can opt-out of marketing communications at any time.
Data Sharing and Disclosure
4.1 Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as tour operators, transportation companies, and payment processors. These providers are contractually bound to protect your data and use it solely for the purposes specified by us.
4.2 Legal Compliance: We may disclose your information when required to comply with applicable laws, regulations, legal processes, or government requests.
4.3 Business Transactions: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of the transaction, subject to standard confidentiality measures.
Data Security
We employ reasonable security measures to protect your information from unauthorized access, disclosure, or alteration. However, no data transmission over the internet or electronic storage system is entirely secure. Therefore, we cannot guarantee absolute security.
Your Choices
6.1 Access and Correction: You can access and update your personal information through your account settings or by contacting us.
6.2 Opt-out: You can opt-out of receiving marketing communications or delete your account at any time.
Refund Policy
7.1 Cancellation and Refunds: If you wish to cancel your tour, transfer, or experience booking, our refund policy varies based on the timing of your cancellation. Please refer to the specific cancellation and refund policy associated with each booking or contact our customer support for assistance.
7.2 Refund Eligibility: Refunds, if applicable, will be processed based on the terms of the cancellation policy associated with your booking. Please note that certain tours, transfers, and experiences may have non-refundable components.
Changes to the Privacy and Refund Policy
We may update this Privacy and Refund Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated to you via email or prominently on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy and Refund Policy, please contact us at info@holidaysinlisbon.com
By using our website and services, you acknowledge that you have read and understood this Privacy and Refund Policy and consent to the use of your information as described herein.